Privacy Policy – Click2Flow

At Click2Flow, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website and services. By engaging with Click2Flow, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information when you interact with our website or services:

  • Personal Information: Name, email address, phone number, company name, billing details.
  • Technical Data: IP address, browser type, device information, operating system, referring websites, and browsing behavior.
  • Marketing Data: Preferences, engagement with campaigns, and communication history.
  • Cookies & Tracking: Data collected via cookies, pixels, and similar technologies for analytics and marketing.

2. How We Use Your Information

Your information is used for the following purposes:

  • To deliver our services, including SEO, GEO (Generative Engine Optimization), web development, and digital marketing campaigns.
  • To improve our website experience and personalize content.
  • To communicate with you regarding inquiries, campaigns, promotions, and service updates.
  • To process payments, invoices, and customer support requests.
  • To analyze performance and optimize advertising and targeting strategies.

3. Sharing of Information

We do not sell your personal data. We may share your information only in the following circumstances:

  • With trusted partners (e.g., analytics tools, payment processors, hosting providers) who assist in delivering our services.
  • For legal compliance, if required by law, regulation, or legal process.
  • In business transfers, such as mergers, acquisitions, or asset sales.

4. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law.

5. Your Rights

Under POPIA and GDPR, you have the following rights:

  • Access to the personal information we hold about you.
  • Request correction or deletion of your information.
  • Withdraw consent for processing or marketing communications.
  • Lodge a complaint with the Information Regulator (South Africa) or relevant data authority.

6. Cookies and Tracking

Click2Flow uses cookies and tracking technologies to improve your browsing experience and optimize campaigns. You can disable cookies in your browser, but some website features may not function properly.

7. Security

We implement industry-standard security practices, including encryption, firewalls, and secure data storage, to protect your information. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.

9. Updates to This Policy

Click2Flow may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

10. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at:

📧 Email: info@click2flow.co.za
📍 Address: 8 Ceres Close, Bromhof, Randburg, 2188
📞 Phone:+27 76 647 0530